Refund policy

Returns:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need your order number.

To process, please email us at evanchef@hotmail.co.nz to request a return. Your item must be returned in its original packaging (undamaged from received condition, unopened if a sealed item i.e. trading cards), including any accessories, manuals, and documentation. 

Exchange:

If we were at fault (e.g. sent you the wrong item), we will exchange and cover all shipping costs.

If you ordered the wrong item, you can return with postage at your own expense, and we will exchange and charge you for shipping, plus refund or invoice for any price differences. Please email us at evanchef@hotmail.co.nz to request and arrange exchange.

Exchanges are subject to stock availability.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.